1 Day MasterClass – Serviced Accommodation Operations & System

Date: Thursday 12th May  2022, from 9:30am to 4:30pm

Efficient operations help improve customer loyalty, retract, and obtain repeated bookings and therefore, occupancy rates and more profit for the business. However, a good system takes time to develop, by address challenges and issues facing the business, and continuously improve the system so that your business can run smoothly, and more cost effectively and therefore to increase profitability. 

To avoid the trial-and-error approach, avoid making the costly mistakes yourself, we are sharing with you the proven business system to support the grow of our Serviced accommodation business over the last few years. We have overcome many obstacles, challenges and develop the relevant system to improve business productivity, hence, improve customer satisfaction.  

In this masterclass you will learn our business system and operations that will help you straightaway achieving results. So you can avoid making the costly mistakes. 

What you will learn: 

By understanding these key points in your operation system, it reduces operations cost, minimise customer complaints and improve customer satisfaction. This will also therefore decrease the operational costs and increase better staff engagement. 

Different types of guests behaviour differently, you need to treat them with customised approach to ensure their needs are met.  By developing a system to avoid conflicts and offer easy and convenience for guests to check in, stay and ensure that your property are maintained at the right standard is crucial for providing guest satisfaction, therefore attracting repeat long term bookings.  

There are many challenges in running your serviced accommodation smoothly. Dissatisfied customers because of a poorly run business can be costly and will affect the employees who are involved, as well as damaging business reputation.  By implementing the proven operation system, you can achieve success with attracting the corporate clients and contractors, run it smoothly at a cost-effective price and satisfy customer needs with the well-designed operation to support it.

Who is this for 

How to join:

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